FAQ

1. What types of men's underwear do you sell? We offer a wide range of men's underwear including boxer briefs (our most popular), trunks, classic briefs, and boxers. All styles focus on comfort, breathability, support, and modern designs.

2. What are your shipping options and times to the US? We provide the following shipping options for orders in the United States:

  • Express Shipping: 3-6 business days – $20
  • Free Standard Shipping: 7-14 business days – $0 (Free on eligible orders – check product pages or cart for details)
  • Free Shipping: 7-14 business days – $0
  • Standard Shipping: 7-14 business days – $10

Shipping times are estimates and may vary due to location, holidays, or carrier delays. We ship from trusted partners to ensure reliable delivery.

3. Do you offer free shipping? Yes! Many orders qualify for Free Shipping (7-14 business days) or Free Standard Shipping depending on cart total or promotions. Express is always $20 for faster delivery.

4. Where are your products shipped from? Our products are fulfilled and shipped from warehouses optimized for fast US delivery (often domestic fulfillment centers).

5. What is your return policy? We accept returns within 30 days of delivery for unworn, unwashed items in original packaging. Simply contact us to start the process. Refunds are issued to the original payment method (minus original shipping fees if applicable). Note: Underwear is hygienic, so returns must meet our policy guidelines.

6. How do I choose the right size? Check our detailed size chart on each product page (waist measurements in inches). We recommend measuring your waist for the best fit. If you're between sizes, size up for extra comfort.

7. Are your underwear suitable for everyday wear or sports? Yes — our boxer briefs and trunks are designed for all-day wear with moisture-wicking and breathable fabrics. Many styles work great for workouts, active days, or casual use.

8. How can I contact you? Email us at support@candp-innovation.com (or use the contact form on our site). We typically respond within 24-48 hours.